Your Privacy

The Investment and Financial Services Association (facilitator of Lifewise and host of the Lifewise website) is committed to safeguarding your privacy and complying with the National Privacy Policy Principles as set out in the Privacy Act (1988) and its subsequent amendments. This privacy policy explains our practices in relation to the use and storage of your personal information.

Collection & Use of Personal Information

We may record the names and contact details of those people that contact IFSA about the Lifewise campaign via the Contact Us and Feedback Sections on the IFSA Lifewise database. We will only collect information that is required by us to deliver our services to users of the Lifewise website, supporters of Lifewise or those interested in becoming supporters of Lifewise. We will endeavour to keep and maintain the data held by our organisation as accurate and up to date as possible. You can assist us in our efforts to strive for accuracy by letting us know as soon as possible if your contact details should be changed. You can ask to be removed from an IFSA Lifewise database or mailing list at any time by contacting the Privacy Officer by e-mailing ifsa@ifsa.com.au or lifewise@lifewise.org.au. We will not provide your personal details to any other person or organisation.

We will retain the information provided by users of the Lifewise calculator. No personal details that enable a user to be identified are collected by the calculator and the information that will be retained will be used to provide IFSA and Lifewise with aggregated data about levels of insurance cover vs level of insurance needs.

All information will be used in a fair and lawful manner.

Storage and Security of Personal Information

IFSA maintains strict standards and security procedures to prevent unauthorised access to your personal information and to ensure the correct use of this information. The information the users of the Lifewise website share through the calculator or the feedback section will be stored in a central database that is password protected with access available only to authorised persons.

Once we have collected your personal information, you are entitled to request the details of the information we are holding about you. In order to request such information you need to contact us by letter, email or telephone and outline the nature of your enquiry. A response will be made to you in writing either by mail or email (as per the details held on the IFSA database) as soon as possible. For privacy and security reasons, it will not be possible to provide you with your personal details over the telephone.

What we collect

When you browse the IFSA Lifewise website, our Internet service provider and Google Analytics program logs the following information for statistical purposes:

• your server (IP) address;
• top level domain name (eg .com, .gov, .au, etc.);
• the date and time of your web-site visit;
• country your server (IP) is located in
• the pages you looked at;
• the type of browser you used
• the previous site you visited; and
• the site you visited next.

We will not use information obtained from your browsing activities to send you any unsolicited information.  This information is collected in order to determine the relevancy of material posted on the IFSA Lifewise website and to enhance this service to visitors.

We will only record your e-mail address if you send us a message via the Contact Us and Feedback sections of the Lifewise website. We will not add it to a mailing list if you ask us not to. Simply send us an e-mail or letter and ask for your details to be removed from the mail list.

Linked Sites

The IFSA Lifewise website contains links to other sites. IFSA is not responsible for the privacy practices or the content of such websites. We encourage the reading of the privacy statements in these linked sites, as their privacy policies may differ from ours.

Contacting Us

If you have any comments or suggestions regarding this statement OR if you have any concerns about what information we have about you or how we store it please contact:

Privacy Officer
IFSA
Level 24, 44 Market Street
SYDNEY NSW 2000
AUSTRALIA

Email IFSA: ifsa@ifsa.com.au